Get Connected

Follow the 5 simple steps below on how to get high-speed fibre broadband for your home or business.

How to get connected 

There is no single broadband checker to find out which networks are available in your area or which internet service providers (ISPs) are selling services.

We have provided some Useful Links in the Index to the right of this page to enable you to check availability further or go to our Availability Checker page. Use the postcode checker for each telecoms network provider to find out more about broadband availability at your address. You may have the choice of more than one network provider and potentially multiple ISPs.

If fibre is in your area, an upgrade to a faster service does not happen automatically. Contact your ISP to ask about an upgrade or shop around for the best deal for you.

Check your current broadband contract. Most contracts last between 12-24 months. You may need to see out the end of your contract before switching broadband providers or a cancellation fee may be payable.

If you wish to stay with your existing service provider, most will allow you to upgrade your contract to take up a faster service.

There are many Internet Service Providers (ISPs) to choose from, each offering different broadband deals and packages. However, not all ISPs provide services over all networks.  We cannot offer advice on which service provider to choose. However, when considering your choices you may wish to think about:

  • Speed – Some broadband packages cap download/upload speeds in return for a cheaper price.
  • Usage – Does the package offer unlimited downloads and data usage? Can you only download/upload a limited amount of data each month? If you use more than your limit in any month, it will cost you more money!
  • Contract – How long is the contract? Depending on the package, this means you will be signing up for 12/18/24 months, after which you can switch again without penalty.
  • Extras – You may save money by combining your broadband with telephone, mobile and/or TV services.
  • Offers – There are lots of deals out there, some including lower prices for the first few months. Make sure you know what price you will pay, while still in your contract period, once the introductory offer finishes. Shop around and choose the best deal for you!

There are many comparison websites that allow you to compare broadband services and packages. Some examples of comparison sites are listed on our Availability Checker page.

There are so many options you may want to do your own Google search and shop around!

Contact your chosen broadband provider to confirm the deal and place your order. 

The Internet Service Provider (ISP) may need to send an engineer to your home to complete the installation or you may receive equipment and instructions about how to connect.

​If a decent fixed broadband service is not available to you, you may be able to access faster broadband services via the mobile network. Go to the Ofcom Mobile Availability Checker to find out which Mobile Network Operator provides the best indoor and outdoor coverage in your area.